Will librarians go the way of tailors?
As do-it-yourself information finding in cyberspace becomes more common, will librarians go the way of custom tailors—unusual and perhaps a little antiquated? Off-the-shelf clothing doesn't fit anybody as perfectly as custom-made clothing would, but it is good enough (and cheap enough) for most of us. Perhaps the same could be said for off-the-shelf information services.
— Nardi & O'Day, Information Ecologies : Using Technology with Heart (Cambridge, Mass: MIT Press, 1999), pgs. 80-81