ESPN Insider: Beware

Update: Look here for updated information.

What good is it to have the right to cancel a subscription during a one-month trial period if the company gives you no way to cancel it?

I signed up for ESPN Insider a month ago. A week ago, I realized that, as someone who does not play fantasy football / baseball / curling / etc., I won't spend enough time using the service to justify the cost.

That's when I found out that ESPN does not give you a way to cancel your service. They say they will cancel it "upon receipt of notice", but say nothing about where to send a notice that they'll receive. The best they do is provide you with a webmail page for "billing issues". My two webmails sent through that page went unanswered, and my credit card was billed today.

So, when ESPN says they offer you a free Insider trial, don't count on it.